So how do you motivate your top talent to achieve the company’s goals?
How do you keep them from contacting recruiters?
How do you keep them passionate about coming to work?
How do you keep them engaged day after day?
The answer to all of these is “culture.” Even in difficult times top
talent, by definition, will always rise to the occasion. They will
always strive to be the best. If they don’t, they aren’t top talent.
However, even top talent can burn out, get frustrated, not see the light
at the end of the tunnel or wonder if they are really contributing.
It is the role of all CEOs and managers to ensure these things don’t
happen. There seems to be a consistent theme as to what great managers
do in difficult times to hold on to and even attract top talent.
The following are seven areas managers must focus on to ensure they keep their top talent motivated:
1) Companies must have a performance based culture.
Even in difficult times there must be clearly defined goals for the
company. These goals must cascade down to your top talent. They must
have quantifiable objectives that motivate them, so when reached, they
feel a sense of accomplishment. Providing specific time based goals with
achievable results clarifies exactly what is expected of your people.
Your best talent will embrace the goals and not stop until they reach
the goal. Employee engagement is critical to retaining your best people.
2) Dysfunctional culture. This is probably the
biggest reason top talent gets nervous and begins to think outside your
company. Do you know your company’s culture? Can you define it? Will
your executive staff define it the same way? Will the in-the-trench
worker bees define it the same way? If not, this is the time to begin
working on it.
Then once the culture is well defined, do the behaviors match the
culture? Do managers from the CEO on down demonstrate this culture
day-to-day in how the deal with the employees, customers and vendors?
You can’t claim to have a culture of teamwork if the manager’s idea of
teamwork is, “As long as we do things my way, without any questions, you
can be on my team.”
3) Respect and appreciation. This is probably the
least expensive and least used method to motivate and retain top talent.
Small things can make a big difference with top talent. Respecting
their contributions, listening to them, including them in the decision
making process, asking for their thoughts and ideas all make them feel
respected and appreciated. Consider building a culture that respects
your top talent so they feel appreciated. Top talent does not want to be
taken for granted.
4) Consistent feedback. This could be considered a
subset of number three, but more formal. This includes regular and
structured 1-on-1 feedback sessions. Not standing in the hallway
conversations, but actually sitting down and focusing on them. Giving
them feedback, encouraging them, listening to what their needs are (even
if you can’t meet them, just listening), taking an interest in their
career and building a shared bond. This makes them feel their manager
cares about them as a person, not just an employee.
5) Praise. You may have experienced a manager with this
philosophy: “That is what they get paid for. Why should I thank them?
They should thank me for having a job.” How did you like it? Compare
that to a manager with this philosophy: “Thanks, I know it is just part
of your job, but I appreciate the pride you take in your work. It helps
everyone in the department.” How did you like that? A little praise goes
a long way to motivate people. In difficult times when people are doing
more than expected and yes maybe they should be glad to have a job,
demonstrating appreciation will be returned when the economy turns and
they don’t have to be working there any longer.
6) Education and Growth. Top talent insists on getting better.
They know once their learning curve flattens out, future opportunities
can become limited. Top talent does not like to have their growth
potential limited. Giving your best people the opportunity to take some
additional classes, lead a project outside their normal job, challenge
them with new opportunities, give them a chance to serve on a cross
functional team or take an on-line class will ensure they are becoming
better. All these not only ensure your top talent is growing, but also
makes them a more valuable employee.
7) Self- Motivating Culture. Executives and managers have the
power to inspire the employees around them to self-motivate. The ability
of managers to get the most out of the people they employ is critical
to the success and productivity improvements of any organization. Top
talent by their very nature is self-motivated. The problem with many
companies is in tough times rather than unleash this powerful and innate
behavior to get more productivity; they instead demand more
productivity and thereby often stymie this behavior.
This element of leadership is one of the core areas to reflect upon
when retaining executives and managers or for that matter when hiring
leaders. As a company begins to reflect on this they need to ask
themselves some questions.
- How do the company’s executives and managers currently inspire others to self-motivate?
- Is this a core value of the company? Should it be a core value of the company?
- What best practice techniques have worked and are now part of the company’s culture.
- What are the executives and managers actively doing to inspire their direct reports to self-motivate?
- Which self-motivating techniques have not been successful?
- What do the executives and managers consistently do to learn about the latest tactics and methods around inspiring their direct reports to self-motivate?
- How do the executives and managers specifically build the inspiration to self-motivation into their staff meetings and one-on-one conversations with their direct reports?
- Has the company surveyed its employees to determine if the executives and managers inspire self-motivation?
- When interviewing candidates – how does the candidate get a precise understanding of the manager’s ability to inspire motivation?
How would the company’s employees and managers answer these
questions? Do the executives and managers believe in their heart it is
their responsibility as a manager, executive, leader, owner, founder to
inspire their people to self-motivate? If so, where would their
employees rate their performance on self-motiving on a ten point scale –
1 being weak and 10 being the poster child for inspiration and
self-motivation? As the company’s leader do ALL the managers in the
company know how to inspire their direct reports to self-motivate? Does
the company’s CEO inspire self-motivation all the time or only as
passing thought? What would the executive’s and manager’s direct reports
tell others about the leadership’s ability to inspire self-motivation?
If a company’s leadership cannot inspire its very best people to
self-motivate, they will never succeed as great managers or executives.
Now this begins digging into the realm of culture, company values,
retention, employee satisfaction, employee motivation, employee
engagement, and ultimately back to the first point – performance.
Is it time to re-examine how the company’s leadership manages and lead? How do they specifically inspire others every day?
Consider these seven areas as a way to inspire and motivate your top
talent. Your best people will appreciate this more than most executives
and managers realize. The increase in productivity by having motivated
employees is the best ROI any company can receive.
Brad Remillard (www.bradremillard.com)
is a speaker, author and trainer with more than thirty years of
experience in hiring and recruiting. He is also the co-founder of Impact
Hiring Solutions and co-author of, “You’re NOT the Person I Hired: A
CEO’s Guide to Hiring Top Talent.”
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